Where do I find my documents (order, invoice, delivery
All your documents can be found under “My lists”.
Can I contact Sales, Accounting and Service directly via
my Riese & Müller?
Via “My lists” in the document view --> “Documents”,
you can send your questions directly to the department responsible.
Can I view my contract terms via my Riese & Müller?
You will find your contract terms under “My account” -->
How are the production dates calculated during
The production date within a series may vary depending on equipment, frame height and
colour, and is calculated on the basis of commitments from our suppliers.
Where can I find current information about my marketing
You can find the original and current status of your marketing budget under “My
account” --> “Account overview”.
When are new “immediately available bikes”
entered into my Riese & Müller?
“Immediately available bikes” are added at sporadic intervals, as soon
as stocks are available.
Are the production dates binding?
The production dates are non-binding, expected dates, as we calculate them based on the
basis of commitments from our suppliers. Our capability to compensate for potential production
delays is limited.
How can I use the variant key?
With the variant key, I can call up an exact configuration via the search function in my Riese & Müller
Can I set the purchase price/retail price view to remain
It is not possible to fix the view settings. The settings last used are always re-applied.
Starting when can I view the PDFs from “My
The order confirmation is created after the order has been checked. The delivery note and
invoice are provided after the order confirmation has been created. All documents are added to “My
lists” during the nightly update process.
What accessories can I order via my Riese & Müller?
In the shop, you can obtain all replacement parts for current models that have been
developed exclusively for Riese & Müller. You can order
replacement parts for older models from our Service department (extension number -55). We do not
offer replacement parts for other manufacturers – these can be obtained from accessory
Can I edit my contact details via my Riese & Müller?
No, to edit your contact details, please e-mail your In-house Sales representative.
Can I have a product photo displayed during bike
Yes. Using the “Bike configuration at www.r-m.de” link in the
Configurator, you can directly access all product information, including a photo.
Can I add a note to orders, e.g. customer name or other
information regarding the order?
Yes, in the shopping cart and backorder list, you can add an individual note to your
Why is there no delivery time list any more?
The delivery time is calculated individually for each configuration. The delivery time may
vary depending on equipment, frame height, colour, and other options. Due to regular adjustments to
delivery dates and the broad array of configuration options, it is not possible to display a
delivery time list.