FAQ - my Riese & Müller
All your documents can be found under “My lists”.
Via “My lists” in the document view --> “Documents”, you can send your questions directly to the department responsible.
You will find your contract terms under “My account” --> Pre-order conditions.
The production date within a series may vary depending on equipment, frame height and colour, and is calculated on the basis of commitments from our suppliers.
You can find the original and current status of your marketing budget under “My account” --> “Account overview”.
“Immediately available bikes” are added at sporadic intervals, as soon as stocks are available.
The production dates are non-binding, expected dates, as we calculate them based on the basis of commitments from our suppliers. Our capability to compensate for potential production delays is limited.
With the variant key, I can call up an exact configuration via the search function in my Riese & Müller and www.r-m.de.
It is not possible to fix the view settings. The settings last used are always re-applied.
The order confirmation is created after the order has been checked. The delivery note and invoice are provided after the order confirmation has been created. All documents are added to “My lists” during the nightly update process.
In the shop, you can obtain all replacement parts for current models that have been developed exclusively for Riese & Müller. You can order replacement parts for older models from our Service department (extension number -55). We do not offer replacement parts for other manufacturers – these can be obtained from accessory distributors.
No, to edit your contact details, please e-mail your In-house Sales representative.
Yes. Using the “Bike configuration at www.r-m.de” link in the Configurator, you can directly access all product information, including a photo.
Yes, in the shopping cart and backorder list, you can add an individual note to your orders.